Skip to content
Join our Connected Buyer Group for More Savings Today - Click Here!
Join our Connected Buyer Group for More Savings Today. Click Here!


Frequently Asked Questions

What is your Question About?

WATCH VIDEO ANSWER- The first step you should take is to discuss with your electrician what you'd like to do. Our most popular heaters will draw 25 amps each, at 6000 watts. You will want to make sure you have the power available to operate the heaters before you consider an Infratech Patio Heater design.

WATCH VIDEO ANSWER- First, check your power availability. Second, decide if you will be surface mounting or flush mounting the heaters. Third, determine what that mounting height will be. From there, compare the models based on our diagram showing heat coverage for each model. For instance, a CD60 model, surface mounted at between 8-12 feet high, will heat an area of about 11 x 11 feet.

WATCH VIDEO ANSWER- Run your plan by us. We are the experts and will take all factors into consideration. Submit an online request for a design from our expert design team. We're standing by to design your specific space, small or large. -SUBMIT DESIGN REQUEST

WATCH VIDEO ANSWER- For professional assistance, you may be required to submit some basic information about your area to be heated. We are happy to help you design a system that will satisfy your needs and your budget. Call 1-800-697-7404, today.

WATCH VIDEO ANSWER- Always choose a heater size with the appropriate heat output for the mounting height and area to cover. Each heater model has a correspondingheat coverage diagramto help understand the coverage of each model. By selecting a smaller unit, you may require more heaters to get the same amount of heat output. If you are choosing a dual element unit for aesthetic purposes, you will be concentrating more heat into a tighter space. Again, this may mean that you will possibly require more fixtures to provide total coverage of your area. Patio heating is often a compromise between functionality and finding the desired look.

WATCH VIDEO ANSWER- At their Food Services Testing Center, Pacific Gas & Electric has determined that a good patio heat installation (gas or electric) will provide between 3-7° of perceived heat at 60° F ambient conditions. Test results determined that more than 7° is too warm to sit in for extended periods. Colder or draftier areas may require more heat; protected or warmer areas may require less. Every installation will vary, along with our customers’ expectations.

WATCH VIDEO ANSWER - The Duplex Stack Switch is the most common control for one to two Infratech Dual Element Heaters. These switches allow you to turn one element on at a time, resulting in either a low or high setting. Additionally, the Duplex Stack Switch for a either a one or two heater installation come in at less than $200.

WATCH VIDEO ANSWER - Electric heaters are more efficient and are easier to operate and maintain. They are inexpensive to operate and require very little maintenance, Unlike gas heaters, there are no valves, ignition components, moving parts or burners to maintain or repair. In addition, electric heaters produce no sound, odors or toxic emissions. Electric heaters may be flush mounted into a ceiling using our flush mount frame. You can adjust the intensity of an electric heater infinitely from zero to 100% of power by using Infratech Controls.

WATCH VIDEO ANSWER - Electric heaters are economical to operate. It is easy to estimate your operating cost by multiplying the total kilowatts by your local power rate for a “kilowatt hour” (kwh). Standard power rates vary from market to market. Your rate should appear on any monthly utility statement. For example, a typical 3,000 watt (3 KW) heater, at full power, would cost 39¢ per hour based on a utility rate of 13¢ per kwh. Also keep in mind that your electric heater has a lower acquisition cost than a standard gas heater.

WATCH VIDEO ANSWER - Operating costs vary by region. Nationwide, electric heaters are less expensive than propane, and are competitive with natural gas. Depending upon the total hours of usage, electric heaters normally have a much lower cost of ownership when factoring in purchase price and maintenance needs. Basically, this means that while it can cost more per hour to operate an electric unit in some areas, it typically takes 7-10 years to save enough money operating on gas to recover the substantially higher purchase price-not to mention cost of regular maintenance for a gas heater.

WATCH VIDEO ANSWER -Using a 110/120-volt heater (1,500 watts maximum) is fine for enclosed areas like garages, work areas or outdoor spaces no larger than 5′ x 5′. When heating larger areas, running a dedicated 110/120-volt circuit is not practical or economical. A 240-volt circuit will require the same amount of wiring, will heat substantially larger areas with greater comfort, and will simply require two spaces in the breaker panel, rather than one.

WATCH VIDEO ANSWER - Many new homes and businesses are supplied with 208-volt power, as opposed to the more familiar 240-volt option. It is very important to determine your power voltage before ordering and installing a heater. A 240-volt heater on 208 volts of power will only produce about 60% of the desired infrared energy. Consult a licensed electrician to determine the actual voltage at your property’s location. Infratech heaters are available in single and dual element 120, 208, 240, 277 and 480-volt models.

WATCH VIDEO ANSWER - All Infratech Comfort heaters are Underwriters Laboratories (UL) and Canadian Underwriters Laboratories (cUL) Listed under File E 29825. We are NZ/Australia and CE Listed under Wakefield Laboratories File NSW 21732. All Infratech fixtures are also certified IP X4 rated.

Infratech solid-state controls give you the most efficient and versatile form of control for your heaters. While other lower cost controls are available, if your space calls for larger heaters or multiple heaters, solid-state controls quickly become your best choice for a quality installation. Contact us and let our qualified staff help you configure the best heaters and controls for your project.

C/CD and W/WD-Series heaters share the great benefits of Infratech electric infrared heat: eco-friendly, efficient, odorless, and an extensive Three-Year Warranty. Both series are available in a range of wattages, sizes, color & control options.  What's the difference? Essentially, it's aesthetics only. W/WD Series are also best suited for flush mount installation, while the C/CD is best for surface mount.

WATCH VIDEO ANSWER - Infratech quartz elements are rated for up to 5,000 hours of use. In many installations you may enjoy your heater for years before a replacement would be needed. Always refer to your specific heater manual for specific instructions, and be sure to disconnect the power to your heater before attempting to change an element.

If you are concerned about ambience, the appearance of your décor and creating a more relaxing environment, Infratech infrared quartz elements are always the best choice. Infratech quartz elements provide comfortable medium wave heat. Competitive products with short wave halogen elements produce more intense heat while emitting very bright and harsh-colored light. By contrast, Infratech medium wave elements effectively heat your space, while providing a soft, warm glow that is practically unnoticeable.

The Motif decorative fascias should not be added to flush mount or recessed heater installations. The Motif collection is designed to snap onto the C or CD-Series Surface Mounted heaters that are designed for wall, ceiling, or pole mount applications. For more information on the new Motif Collection,click here.

Yes. It’s one of many innovative control options at your fingertips when you choose Infratech heaters like our Home Management System or Universal Control Package. Our Universal Control can be installed with a 120VAC lighting interface to coordinate with your décor. Infratech’s Home Management control option is designed to integrate seamlessly with popular smart home systems (requires a 0-10V DC signal input).

Great question! The Infratech Duplex Stack switches are wired from each element to each individual rocker switch, so they are only drawing 12.5 amps to each rocker switch.

WATCH VIDEO ANSWER - Yes, it is recommended that Infratech Heaters should be left on for periods of up to four hours and then should be turned off and cooled down for fifteen minutes.